Privacy Policy

Introduction

rapidcoreproex Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We are the data controller for the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered office is located at 269 The Avenue, Edinburgh EH6B 7MK, Scotland. We are registered in England and Wales under company number 94765831.

Data We Collect

We collect various types of personal data to provide and improve our services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website.

Information You Provide

When you contact us through our website forms, email, or phone, we may collect:

• Name and contact details (email address, phone number, postal address)
• Company name and job title
• Information about your software pricing requirements and challenges
• Communication preferences and consent records
• Any other information you choose to provide in your communications with us

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookie and tracking data (see our Cookie Policy for details)

How We Use Your Information

We use your personal data for legitimate business purposes and only where we have a lawful basis to do so. The primary ways we use of your data include providing our consultancy services, responding to your inquiries, and improving our website and services.

Service Provision

• Responding to your inquiries and providing consultancy services
• Conducting software pricing analysis and vendor negotiations on your behalf
• Preparing reports, recommendations, and strategic guidance
• Managing our client relationship and providing ongoing support

Communication and Marketing

• Sending you information about our services that may be of interest
• Providing updates on software pricing trends and market insights
• Inviting you to events, webinars, or other relevant activities
• Conducting customer satisfaction surveys and feedback collection

Legal and Business Operations

• Complying with legal obligations and regulatory requirements
• Protecting our business interests and enforcing our terms of service
• Preventing fraud and ensuring website security
• Analysing website usage to improve our services and user experience

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and providing our services. These providers are contractually obligated to protect your data and use it only for the specific purposes we authorise.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our clients or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, subject to the same privacy protections.

International Data Transfers

As we serve clients across the EU, your personal data may be transferred to and processed in countries outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the relevant authorities.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are as follows:

• Contact form inquiries: 3 years from last contact
• Client consultation records: 7 years from completion of services
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics data: 26 months (Google Analytics default)
• Cookie data: As specified in our Cookie Policy

At the end of the retention period, we will securely delete or anonymise your personal data unless we are required to retain it for legal purposes.

Your Rights

Under UK GDPR and applicable data protection laws, you have several rights regarding your personal data:

Right of Access

You can request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You can ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can ask us to limit how we process your personal data in certain situations.

Right to Data Portability

You can request that we provide your personal data in a structured, commonly used format for transfer to another organisation.

Right to Object

You can object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interests as our legal basis.

Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, unless the request is complex or we receive multiple requests, in which case we may extend this period by up to two months.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure backup and disaster recovery procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and relevant authorities of any data breaches as required by law.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us about privacy matters, please reach out to us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. You can contact the ICO through their website at ico.org.uk or by phone at 0303 123 1113.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by email (if we have your email address) or by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.